Do you support any Third party payment method?
No, all purchases are handled through the App Store using Apple’s secure payment system. Third-party payment methods are not supported.
I want to cancel my subscription
Go to iPhone Settings, tap Apple ID, then Subscriptions, select Offline Music Player, and tap Cancel Subscription.
How can I change the subscription plan?
You can change your subscription plan directly from the app’s purchase screen or go to your iPhone Settings → Apple ID → Subscriptions → Offline Music Player and select your preferred plan..
Can I switch from monthly / weekly subscription to lifetime?
Yes, you can switch from a monthly or weekly subscription to the lifetime plan by canceling your current subscription and purchasing the lifetime option from the app.
what are the benefit of getting a subscription?
A subscription unlocks unlimited playlists and sharing, ad-free uninterrupted listening, beautiful customizable themes, powerful equalizer settings, smart playlists that organize your music for you, plus priority support—giving you the ultimate music experience without limits!
Is all your subscription plan comes up with the same facilities?
Yes, all subscription plans include the same features. The difference is usually in the subscription duration or pricing.
What happens if my Pro subscription expires?
When your Pro subscription expires, you will lose access to premium features like ad-free listening, unlimited sharing, themes, equalizer, and smart playlists. The app will continue to work with basic features only.
Can I share my Pro account on multiple devices?
Yes, you can use your Pro subscription on multiple devices.
What payment methods are accepted?
The app accepts payments through the App Store, which supports credit/debit cards, Apple Pay, and other regional payment options.
Is there a trial version for Pro?
Yes, the Offline Music Player app offers a 7-day free trial with the monthly Pro subscription. This lets you try premium features like ad-free listening, unlimited playlists, and advanced audio controls before you decide.
Can I cancel my upgrade before it’s charged?
Yes, you can cancel your free trial anytime before it ends to avoid being charged. Just go to your device’s Settings → Apple ID → Subscriptions → Offline Music Player and cancel.
Can I see a list of everything included in the Pro version?
The Pro screen shows features like ad-free listening, unlimited playlists, themes, advanced equalizer, smart playlists, and unlimited track sharing.
Does the subscription auto-renew?
Yes, the subscription auto-renews unless you cancel it before the current period ends.
Will I lose my data if my subscription expires?
No, your data like tracks and playlists will stay, but you’ll lose access to Pro features until you renew.
How do I restore a previous purchase?
Go to the app’s Settings, select the Upgrade screen, and tap Restore Purchases. Make sure you’re signed in with the same Apple ID.
Can I use the same purchase on a new iPhone?
Yes, just install the app on your new iPhone and tap Restore Purchases while signed in with the same Apple ID.
Can I use Pro on both iPhone and iPad?
Yes, you can use your Pro subscription on both iPhone and iPad if you’re signed in with the same Apple ID. Just tap Restore Purchases in the app.
Is there a limit to how many times I can restore purchases?
No, there’s no limit. Your Pro purchase is tied to your Apple ID—not to the device—so you can restore it as many times as you need, on any device signed in with the same Apple ID.
How do I request a refund?
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Offline Music Player purchase, and follow the steps to request a refund from Apple.
What happens if I upgrade to Pro and still see ads?
Try restarting the app or tapping Restore Purchases in the Upgrade screen. Make sure you’re signed in with the same Apple ID used to buy Pro. If ads still show, contact support.
Where can I view my current plan status?
You can view your current plan status from the app’s Upgrade screen, which shows if you’re on the Free or Pro plan. You can also check your subscription status in your iPhone’s Settings → Apple ID → Subscriptions → Offline Music Player.
Why is the app asking me to purchase again?
This can happen if you are signed into a different Apple ID than the one used to buy the subscription. Try restoring your purchase in the app’s Upgrade screen. If the issue continues, contact support.
Can I upgrade from monthly to lifetime purchase at any time?
Yes, you can upgrade from a monthly subscription to a lifetime purchase anytime through the app’s Upgrade screen or your Apple ID subscription settings.
What is the difference between weekly and monthly plans?
The main difference is the billing period—weekly plans charge every week, while monthly plans charge every month. Features are the same for both.
Why do I still see the Upgrade to Pro screen after buying?
Sometimes it takes a little time to update. Try closing and reopening the app or tap Restore Purchases on the Upgrade screen. Also, make sure you’re signed in with the same Apple ID you used to buy Pro.
Why the premium membership pricing is showing higher in my currency?
The pricing rate varies from country to country based on the taxes.