Import

Install the app on both devices and connect them to the same Wi-Fi. Use the iPhone/iPad/iPod option in the Import tab to send tracks.

The app does not support importing tracks directly from an external drive.

Corrupted or unsupported tracks won’t play in the app. You may see duration 0, or the track may be skipped automatically.

No. You can import any file if your device has enough space.

Go to the Import tab, choose your source (Files, iPhone/iPad, Android, or cloud login), then select the tracks to import.

On the Import tab, select the Computer option. Connect your device to your computer and follow the instructions to transfer and import your music files.

Yes, you can transfer music from a Windows PC using the Computer option in the Import tab.

You can import only individual files. Folder import is not supported.

Yes, both devices must be connected to the same Wi-Fi network to transfer tracks directly.

Yes, you can transfer tracks between Android and iOS devices using the app’s Import screen Android Transfer option.

Open the Import tab, select Files, then browse and choose the tracks to add to the app.

Yes, all cloud imports are secured using standard encryption to protect your data during transfer.

No, you don’t need the Google Drive app installed to import music. Just sign in to Google Drive from our app to download tracks.

Go to the Settings tab, find the connected cloud accounts section, and select the account you want to disconnect. Tap Sign Out.

Go to the Import tab, select Dropbox. Sign in with your Dropbox credentials to connect and access your files.

Yes, you need to log in separately to each cloud service (like Google Drive, Dropbox, iCloud) to access and import your files.

No, importing from cloud services requires an active internet connection.

Transfer time depends on the file size and your network speed. Larger files and slower connections take longer time.

Yes, you can import songs from Box by signing into your Box account through the app’s Import tab.

Shared tracks are transferred securely and are not publicly accessible. The app uses encryption to protect your files during transfer.

No, importing directly from other apps is not supported.

Restart the app and try importing again. If the problem continues, restart your device and ensure your app is updated to the latest version.

Make sure you’re signed in to the correct Dropbox account. Also, only supported audio file formats will appear. Check that your tracks are in a supported format.

Install the app on both iPhones and connect them to the same Wi-Fi. Use the Import tab’s iPhone/iPad/iPod option to send tracks from one device to the other.

Yes, the app must be installed on both devices to send and receive tracks.

No, Smart Playlists are not transferred. Only individual tracks are sent between devices.

Make sure both devices are on the same Wi-Fi and have the app open. Also, check that Bluetooth is enabled and the app has permission to access the network.

Yes, the app uses both Wi-Fi and Bluetooth for local transfers. Make sure both are enabled and the devices are nearby.

Check Wi-Fi and Bluetooth on both devices, then use Android Transfer from the Import tab to try again.

No, file preview is not supported. You can only select and send files directly.

If the transfer is interrupted, restart the app on both devices and try again. Make sure Wi-Fi and Bluetooth are stable.

Yes, you can receive files from an iPad to an iPhone. Use our iPhone/iPad/iPod transfer option in the Import tab.

The receiving and sending device display a notification message once the transfer is completed successfully.

Yes, tracks keep their info and artwork when transferred.

No, Apple Music playlists cannot be imported. You can only import purchased tracks.

Yes, files imported from cloud services are saved in the app even after you log out of the cloud account.

For security reasons, Yandex may ask you to log in again periodically to protect your account.

Clear the app from the background and reopen it. If it still doesn’t work, log out and log back in.

Yes, you can connect and use multiple cloud accounts from different providers within the app.

You can delete the wrong file from the app anytime.

Yes, imported Apple Music tracks stay in the app permanently if not deleted manually.

Clear the app from the background. Reopen the app and try again.

Tracks may not play if they are corrupted or in unsupported formats.

Artwork may be missing if the track’s metadata doesn’t include it or if the app couldn’t retrieve it during import.

Yes, you can import tracks while music is playing without interruption.

Recently imported tracks appear in the Tracks tab. To see the most recent ones, sort by date.

Yes, album artwork comes with the tracks.

Yes, use the Computer option in the Import tab and follow the on-screen instructions.

If this happens, please install the Microsoft Authenticator app and try signing in again. This should resolve the issue.